Who we are
Peter Brophy Saddles (“we”, “us”, “our”) is an Australian maker of custom saddles and leatherwork. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
We only collect information we need to help you, and we collect it directly from you wherever possible.
- Enquiries. When you contact us through the website, by email, phone or in person, we may collect your name, email address, phone number, riding discipline, details about your horse (such as size and wither shape) and anything you tell us in your message.
- Orders and custom work. If you order a saddle or leatherwork, we may also collect your delivery address, measurements and preferences for your build, and records of what you ordered and paid.
- Payments. When online payments are offered, card details are handled by our payment provider. We do not see or store your full card number.
- Website use. Our web host may automatically record technical information such as your IP address, browser type and the pages you visit, to keep the site running and secure.
You can browse our website without telling us who you are. If you choose not to give us certain information, we may not be able to answer your enquiry or complete an order.
How we use your information
- to reply to your enquiry and prepare quotes;
- to design, build, fit and deliver your saddle or leatherwork;
- to process payments and keep business and tax records;
- to provide after-sales care, such as refitting or repairs;
- to keep our website secure and working properly; and
- to meet our legal obligations.
We will only send you news or promotions if you have asked to receive them, and every message will include a way to opt out. We do not sell your personal information.
Storage & overseas providers
Your information is stored electronically by our technology providers. Some of them, such as cloud storage and content-delivery services, may store or process data on servers outside Australia. Where that happens, we take reasonable steps to make sure they protect your information in a way that is consistent with the Australian Privacy Principles.
Keeping it secure
We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access to our admin system is limited to authorised staff, each with their own password-protected account, and passwords are stored in encrypted (hashed) form. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
How long we keep it
We keep enquiry and order records for as long as we need them for the purposes above, including after-sales care, and to meet our legal and tax obligations (business records are generally kept for at least five years). When we no longer need information, we delete it or remove identifying details.
Access, correction & deletion
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, get in touch through our contact page. We may need to confirm your identity first, and we will respond within a reasonable time, usually within 30 days.
Questions & complaints
If you have a question about this policy or a concern about how we have handled your information, please get in touch through our contact page. We will look into it and get back to you.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time, for example if we add new website features. The latest version will always be on this page, with the date it was last updated.
